Refund & revision policies

Completed voiceover work that has been delivered within the scheduled timeframe cannot be refunded.

Project deposits are non-refundable if the project is cancelled.

Sale items cannot be refunded. Only regular priced items may be refunded.

For late or missing refunds: first verify your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears. If you've done all of this and still have not received your refund, please reach out to me at trevor@trevorohare.com.

Free retakes are provided for errors in Trevor's performance, such as pronunciation mistakes or other issues attributable to the recording process.

Additional charges apply for script revisions made after the final recording has been delivered.

One complimentary style revision is included for projects of 300 words or fewer. This covers changes in tone, emotion, or overall performance style.

Projects exceeding 300 words incur revision fees based on the scope of the re-recording required.

If your project exceeds 300 words and additional revisions are needed, please contact me immediately to discuss the associated costs.

Every episode edit includes two revision rounds. Flag what you want changed, I make the changes, and we go once more if it still is not right. Any round beyond those two is quoted and approved before I touch the file.

An order I have not started yet is refunded in full. Once an edit is finished and delivered it is not refundable, but the two revision rounds always apply, so an edit that missed the mark gets fixed rather than refunded.

Monthly management is month to month, with no contract. Cancel any time and the cancellation takes effect at the end of the billing period you have already paid for, so the rest of that month's work still gets delivered. Partial months are not refunded.